Effective Date: November 13, 2025
1. Introduction
EZ Krates (“we,” “our,” “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and store information when you use our website or our DJ playlist-matching application, regardless of where you are located.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect the following personal information:
- User account information: name, email, username, and password when you register.
- Support tickets: any messages or contact information submitted via our support form.
- Technical data: IP addresses, browser type, and Cloudflare functional cookies used for security and site performance.
- Payment information: We do not store or process credit/debit card details. All payments are handled securely through Stripe, a third-party payment processor.
3. How We Use Your Information
We use your information to:
- Provide and manage your user account.
- Respond to support requests and inquiries.
- Process payments via Stripe (without storing payment details).
- Maintain the security, stability, and performance of our website and app.
We do not sell or share personal information with third-party marketing services.
4. Cookies and Functional Services
We use Cloudflare for security and performance. Cloudflare may set cookies strictly necessary for the website to function. These cookies do not track users for marketing purposes.
5. International Users
Users from other countries agree that their data may be stored or processed in Canada or other countries where our servers or service providers are located. By using our services, you consent to this transfer of data.
6. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information. Access is limited to authorized personnel only.
7. Your Rights
Depending on your location, you may have rights under local privacy laws (such as PIPEDA in Canada, GDPR in the EU, or CCPA in California):
- Access, correct, or delete your personal data.
- Request information about how your data is used.
To exercise these rights, contact us at: support@ezkrates.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.